Privacy Policy

Effective Date: June 3, 2025

Online Privacy Notice for Your Behavioral Health

Introduction

This Privacy Notice describes the types of information Your Behavioral Health or any of its divisions, brands, or affiliates (collectively, “Your Behavioral Health”, “we”, “us”, or “our”) collect from and about you when you:

• Visit any of our websites where this Privacy Notice is posted (each a “Site”)
• Visit or enroll in a treatment program at any of our clinics or facilities (each a “Facilities”)
• Contact or interact with us via email, phone, or video call (“Online Service”)
• Submit information to the official social media pages (“Social Media Pages”) we operate
• Otherwise contact or interact with us offline (“Offline Services”)

The Sites, Facilities, Online Services, and Offline Services are collectively referred to as the “Services.” This Privacy Notice also explains how Your Behavioral Health may use and share your personal information, as well as your ability to control certain uses of it.

By using or accessing the Services, you agree to the collection, storage, use and disclosure of your personal information as described in this Privacy Notice, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.

Your Behavioral Health encourages you to read this Privacy Notice in full to learn how we treat personal information obtained through the use of our Services.

Information We Collect

We may collect several types of information from and about consumers and users of our Site and Services. This information may include:

• Location: We use various technologies to learn your general geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.
• Device Information: When you visit our Sites, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.
• Identifiers: We collect identifiers which include personal information like name, email address, phone number, username and password for our Sites, online identifiers, and physical address and may also include information such as your social media account information.
• Health-Related Information: We may collect health-related information about you, including your medical insurance information.
• Payment Information: Your payment details can be collected in connection with an order or purchase, including credit card or financial account information and related transaction records.
• Call, Text, Email, and Mail Records: If you call, text, email, or mail our customer service agents, we may keep records of those conversations.
• Commercial Information: We keep track of the services you purchase and your consuming histories or tendencies.
• Site Interactions: We collect information about your interactions with our Sites. This data may then be used to troubleshoot customer service issues, to improve site functionality, to provide advertisements and marketing to you, and to analyze user needs.
• Submitted Content: We collect any content you submit to our Sites, Social Media Pages, or to us including comments, photos, reviews, promotions, or sweepstakes entries.
• Social Media Usage: We may receive information about the people who visit and interact with our Social Media Pages.
• Unsubmitted Content: We may collect information that you type into search bars or other text submission areas, even if you do not click submit.
• Profile Information: We may have access to profile details about our customers such as your preferences and website behavior.
• Demographic Information/Characteristics of protected classifications: We have access to demographic details about our customers such as gender, ZIP code, and other similar details.
• Job Applications: If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.
• Inferences: We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics. We may combine the personal information we collect from and about you, including personal information you provide to us and information we automatically collect, with personal information collected offline, across other computers or devices that you may use, and from third party sources.
• Other information that we collect or you provide, such as when contacting us or through the course of visiting or using our Sites or otherwise interacting with us, including engaging with our Social Media Pages.

How We Collect Your Information

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect information from include:

• You: We collect information directly from you, whenever you: use our Services; make a purchase through our Sites; contact us with questions or comments; upload content to our Sites; submit a rating and/or review; submit pictures, videos, or other testimonials; register for an event; enter our contests, sweepstakes, or giveaways or contests, sweepstakes, or giveaways we are affiliated with; consent to receive our promotional emails, or communicate with us; create an account; respond to a survey or questionnaire, engage or participate in customer or market research; or otherwise communicate or interact with us in any fashion.
• Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit or use our Sites, interact with our Social Media Pages or online advertising, or open our emails.
• Third Parties: We work with third parties who provide services to us such as payment processors, suppliers, analytics, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
• Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
• Cookies, Device Identifiers, and Similar Technologies: We, or our service providers, may use a variety of technologies such as cookies, web beacons, pixel tags, log files or other technologies to collect personal information about visitors to, and users of, our Site. We may also collect personal information through your interactions with our emails and online advertisements. We use this information to keep track of analytics and certain statistical information, to ensure the Sites function properly, to better understand how users interact with the Sites, to personalize our relationship with you, and for other purposes consistent with this Privacy Notice. For example, we may automatically collect certain information from you, including but not limited to your browser type, device type, operating system, Internet Protocol (“IP”) or Media Access Control (“MAC”) address, mobile device identifier or other unique device identifier of any of your computer(s) or device(s) that are used to access the Site, geolocation, software version, phone model, phone operating system, carrier information, and the domain name from which you accessed the Site. We also may collect information about your use of the Site, including the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, other click-stream or Site usage data, emails that you open, forward or click-through to our Site, and other Sites that you may visit.
• Third Party Analytic Technologies: We use third parties’ analytics and tracking tools to better understand who is using the Services, how people are using the Services, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. To support this interest-based advertising solution, we, or our service providers, may use information about your visits to our Sites or Social Media Pages, and information from your mobile device and email. These third parties may use technology such as cookies, web or hardware beacons, pixel tags, log files, or other technologies to collect and store information automatically collected. They may also combine information they collect from your interaction with the Services with information they collect from other sources. Please see the section “Choices and Opt Out”, below, for further information on how to opt out, including information about ‘Do Not Track’ and how to disable cookies.

How We Use Information

We may use personal information collected from or about you for any of the following purposes:

• To respond to your inquiries, provide you with the Services, and to contact and communicate with you when necessary or as otherwise permitted by this Privacy Notice;
• To validate, confirm, verify, and provide medical and other healthcare services (including to process payment transactions, schedule appointments, and contact you about your treatment, including by email or telephone);
• To enhance your online experience on our Site, including as a way to recognize you and welcome you to the Site;
• To review the usage and operations of our Services, develop new products or services, and conduct analysis to enhance or improve our content, products, and services;
• To contact you with information, deliver email communications, newsletters, promotional material, and other correspondence from Your Behavioral Health or on behalf of our affiliates and brands;
• To communicate with you regarding your enrollment in one of our treatment programs;
• To protect the security or integrity of the Services and our business;
• To comply with legal and regulatory requirements and respond to requests from courts or other government bodies;
• To present advertising to you, including through partnerships with social media platforms and internet search engines; or
• For other purposes disclosed at the time you provide your information or otherwise with your consent.

Additionally, if you use our Services to connect with a third party service, you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.

How We Share Your Information

We may disclose the personal information we collect from or about you either (i) when we have your permission to do so or (ii) in any of the following situations:

• Affiliates and Brands: We may share your personal information with Your Behavioral Health affiliates or brands for business, operational, promotional, marketing, or other purposes consistent with this Privacy Notice.
• Service Providers: We may share your personal information with service providers that provide business, professional, or technical support functions for us, help us operate our business, or other activities in support of the Services and/or our businesses. These service providers are authorized to use your personal information only as instructed by us. We may also receive information collected by these service providers and combine it with the information we have collected.
• Third Parties: We may share your personal information with third parties that we believe may have offers of interest to you if you opt-in to such sharing. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Matters; Compliance with Law: We may disclose personal information collected from or about you to the government or to other third parties to comply with applicable laws, rules, regulations, governmental and quasi-governmental requests and investigations, court orders, subpoenas or other legal process, such as in connection with suspected illegal activity associated with any of the Sites or our business and to protect against harm to the Services, to us, or others. We reserve the right to release information collected through any of the Sites to law enforcement or other government officials, as we, in our sole discretion, deem necessary or appropriate.

We may disclose any categories of personal information listed in “Information We Collect” to third parties and service providers.

Choices and Opt Outs

You can control the information we collect and use in the following ways:

Location Information

You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Sites from accessing your location information. Note that some Services may not be available if you disable location-based services.

Cookies, Targeted Advertising and Do Not Track Disclosures

Certain parts of our Site require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.

We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:

• To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices with respect to collection and use of the data by these third party tools, you may visit Opt-out Page.
• On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

Opt Out Preferences

To opt-out of marketing communications, you may use one of these methods:

• Electronic Promotional Offers: If you do not want to receive emails from us regarding special promotions or offers, you may (i) click the unsubscribe link in the footer of any email; or (ii) contact us at the contact information listed in the “Contact Us” section below.
• Direct Mail Promotional Offers: If you do not want us to send you any promotional offers through direct mail, you may contact us at the contact information listed in the “Contact Us” section below.
• SMS Communications: For information on how to opt out of receiving text messages from our text messaging programs, please visit here.

If you receive marketing communications from one or more brands within the Your Behavioral Health family of affiliated brands, you must opt-out individually from each of the brands from which you are receiving brand-specific marketing communications. Your instructions to limit the use of your information for these purposes will be processed as soon as reasonably practicable.

Online Advertising

For information about opting out of third party advertising, visit: NAI Opt-Out or DAA. You will leave this Site for a separately managed online site where you can specify your preferences. You can also click on the icon that may appear on some of our advertising served through this technology. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Depending on Your location, we may utilize Google Analytics. You can opt out of Google Analytics across all websites you use. To do so, visit this website. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

Supported Web Browsers and Do Not Track Signals

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our website as intended.

We may not be able to receive or honor web browser “Do Not Track” signals and our Site may continue to collect information in the manner described within this Privacy Notice.

How Long We Keep Your Information

We will retain your information to fulfill the purpose for which your information was collected and delete information, including Sensitive Data as defined by applicable state laws, in a timely manner, or as otherwise necessary to satisfy our legal obligations. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your information for research or statistical purposes in which case we may use such anonymized information indefinitely.

Data Security

The security of your information is very important to us, and we take a number of steps to safeguard it.

We have taken certain physical, administrative, and technical steps to safeguard the personal information we collect from and about our Site visitors and users of our Services.

The security of your information is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee its absolute security.

Children’s Information

Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of 16. If Your Behavioral Health learns that a child under the age of 16 has provided personal information to the Site, it will use reasonable efforts to remove such information from its files.

Third Party Content, Links, and Plug-ins

The Site may have links to third party websites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.

The Site may also offer you the ability to interact with social plugins from third party social media sites, which may allow us and/or the social media site to receive personal information from or about you. In some cases, we may know that you clicked on a social plugin, such as a Facebook Like or Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third party operating a plug-in on the Site, then such third party may recognize you on the Site. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

SMS Communications

Our detailed SMS Terms and Conditions are available here. SMS consent is not shared with third-parties for marketing purposes. Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Public Forums

Any personal information you choose to disclose through our Sites, in blogs, on discussion or message boards, in chat rooms, interactive forums, rating or reviews, or on other public areas on the Site, or other third-party websites that this Site may link to, becomes public information. Please exercise caution when disclosing personal or other information in these public areas. We are not responsible for the personal information you choose to post. To request removal of your personal information from our Site, you may contact us using the “Contact Us” section below.

Changes to this Privacy Notice

We reserve the right to make changes to this Privacy Notice at any time. When we do, we will post the change(s) on the Site. Please visit this page periodically so that you will be apprised of any such changes. Your continued use of our Services after any modification to this Privacy Notice will constitute your acceptance of such modification. If we change the Privacy Notice in a material way, we will provide appropriate notice to you.

Contact Us

If you have any questions or comments regarding this Privacy Notice or any of the practices described herein, you can contact us by:

• Calling us at 866-395-3181
• Emailing us at info@YourBehavioralHealth.com; or
• Writing to us at 1983 W 190th St #200, Torrance, CA 90504 Cookie Policy

We use cookies, which are small data files that are placed on the hard drive of your computer, tablet, smartphone or other device when you visit a website, and other tracking tools on our Site. This Cookie Policy describes how and why we use cookies and your choices with respect to cookies.

Why We Use Cookies

We use cookies to improve your Site experience, provide you with customized content, provide additional security, speed navigation through our Site, allow us to learn about your visit and your use of online services, and remember you when you return to the Site. A cookie cannot give us access to your computer.

Types of Cookies We Use

We use the following types of cookies on our Site:

Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will not then work.

Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site. All information these cookies collect is aggregated and anonymous. If you do not allow these cookies we will not know when you have visited our Site, and will not be able to monitor its performance.

Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. If you do not allow these cookies, you will experience less targeted advertising.

Social Media Cookies: These cookies are set by a range of social media services that we have added to the Site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests.

This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookie Choices and Preferences

You can confirm your cookie preferences here. You can also set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence, or refuse all cookies by turning them off in your browser.

Google Analytics

The Site uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies to help us analyze how users use the Site and to improve the Site services, communications, and user experience. The information generated by the cookies about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers controlled by Google in the United States or other jurisdictions selected by Google. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity and providing other services relating to Site activity and internet usage. Google may also transfer this information to third parties where it is required to do so by law, or where such third parties process the information on Google’s behalf or where Google is permitted to do so under its privacy policy. Please visit the Google Analytics Privacy Policy available at https://policies.google.com/privacy for additional information regarding how Google processes and protects your data collected through Google Analytics.

U.S. State Privacy Rights

Certain U.S. states afford residents rights with respect to their Personal Data. The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law.

If your Personal Data is subject to a privacy law in your state, you may have certain privacy rights with regard to that information. You may have the right to:

• Know, access, and confirm your Personal Data.
• Delete the Personal Data we have about you, subject to exceptions under applicable law.
• Correct inaccuracies in your Personal Data.
• Obtain your Personal Data in a portable and readily usable format.
• Opt-out of the use or processing of your Personal Data for profiling or targeted advertising.
• Opt-out of the sale or sharing of your Personal Data.

Under certain state laws, you may also have the right not to receive discriminatory treatment for the exercise of any of these privacy rights. We will not discriminate against you because you have exercised any of your rights.

Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. To appeal our decision with respect to your request, please contact us at info@YourBehavioralHealth.com. Additionally, if you are a resident of the state of California, you may have a right to pursue legal action for improper handling of your Personal Data.

How to Submit a Request

If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing info@yourbehavioralhealth.com, by calling us toll-free at 866-395-3181. If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, and valid physical address. You may only make one request per email.

We are required to provide you with access to your Personal Data or delete your Personal Data only in response to verifiable consumer requests. In order to protect our customers’ personal information, we will verify your identity following receipt of your request. We will compare the information you provide to us in your request to any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. Please promptly respond to any follow-up inquiries so that we may verify your identity. For security purposes, our verification process requires an exact match of at least two data points you provide to us with data points we maintain in our records. The information collected through this process will be used for verification purposes only.

If you request that we provide you with specific pieces of information about you, we may apply heightened verification standards than what we would apply to other types of requests. This measure is in place to help ensure that Personal Data is not disclosed to any person who does not have the right to receive it.

Authorized Agent

Please note that you may authorize an agent to exercise any of these rights on your behalf by emailing info@yourbehavioralhealth.com, by calling us toll-free at 866-395-3181, or by using the form below. If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests. We may require more information to ensure proper verification of you and your agent’s identity and authorization.

Categories of Personal Data Disclosed for a Business Purpose

We collect and disclose the categories of Personal Data that are indicated in the chart below. Note that the specific pieces of Personal Data we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed.

Category of Personal Data Collected	Business Purposes for Collection, Use, and Disclosure
Identifiers (such as your name, address, email address, birthdate, online identifiers, or other similar identifiers)	Respond to your requests Provide our Services to you Manage web traffic Guide decisions about our Services, tools, and communications Prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities Comply with applicable laws and regulations
Records Information (such as yourname, signature, address, telephonenumber, driver’s license or state identification card number, education, employment, and employment history)	Respond to your requests Provide our Services to you Prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities Comply with applicable laws and regulations
Characteristics of protected classifications (such as your age, gender or race and ethnicity)	Respond to your requests Provide our Services to you Personalize your experience by providing content through our Sites Inform our marketing practices
Commercial information (such as records of the services you have purchased, obtained, or considered)	Provide our Services to you Personalize your experience by providing content through our Sites Comply with applicable laws and regulations Inform our marketing practices
Internet or other electronic network activity information (such as your IP address, device identifiers, device advertising identifiers, mobile network, operating system details, language preferences, referring URLs, length of visits, anonymous traffic data, pages viewed, and information regarding interactions with our services or advertisements)	Enhance your experience with our Sites by remembering your preferences from a previous use of our Sites Guide decisions about our Services, tools, and communications Operations Prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities Comply with applicable laws and regulations
Geolocation data	Respond to your requests Provide our Services to you Personalize your experience by providing content through our Sites
Professional or employment-related information	Consider you for employment Prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities Comply with applicable laws and regulations
Inferences used to create a profile reflecting your preferences, characteristics, and behavior	Inform our marketing practices Guide decisions about our Services, tools, and communications Analytics Comply with applicable laws and regulations
Sensitive Personal Information	Respond to your requests Provide our services to you

We may also collect Personal Data about you that does not directly fit within one of the categories listed above, which information is described in “Information We Collect”.

We share Personal Data about you with the parties listed in “How We Share Your Information” for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us. For more information about the business purposes for which we disclose Personal Data, see “How We Use Information”.

Sources of Personal Data

We may collect your information from the categories of sources listed under “How We Collect Your Information”.

Categories of Personal Information Sold

While we do not sell your Personal Data for monetary consideration, certain state laws may characterize our sharing of Personal Data with companies that provide services to us, such as companies that help us to market or advertise our services to you, as “sales”.

Categories of Personal Data disclosed that may be considered a “sale” under applicable law:

• Identifiers

• Commercial information
• Records Information
• Internet or other similar network activity
• Inferences drawn from other personal information

Categories of Personal Data Shared for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising

We may use any of the categories of Personal Data listed under “Information We Collect” for purposes of cross-context behavioral advertising, profiling, or targeted advertising.

Please note that sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Deletion Rights

You may request that we delete your Personal Data that we have collected directly from you. Under applicable law, we may decline to delete your Personal Data under certain circumstances, for example, if we need the Personal Data to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims. Note also that we are not required to delete your Personal Data that we did not collect directly from you. We require a reasonable or high degree of certainty that the requester is the consumer for which a deletion request is applicable, depending on the sensitivity of the Personal Data.

Sensitive Data and Sensitive Personal Information

To the extent that you, or your healthcare provider, provide personal health information to us, or to the extent we use your information to determine your past, current, or future health status or diagnosis, such health-related information may constitute Sensitive Data or Sensitive Personal Information (as those terms are defined under applicable privacy law). We will not use your Sensitive Personal Information or Sensitive Data for any purpose other than that use which is necessary to perform the services requested by you or otherwise with your consent.

We do not sell your Sensitive Data or Sensitive Personal Information or share your Sensitive Data or Sensitive Personal Information for purposes of cross context or behavioral advertising.

Additional California Privacy Rights

We do not share Personal Data as defined by California Civil Code Section 1798.83 (“Shine the Light Law”) with third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light Law by emailing us at info@yourbehavioralhealth.com or sending a letter to Your Behavioral Health 1983 W 190th St #200, Torrance, CA 90504, (Attention: Compliance Team – Privacy Inquiry). Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per individual each year.

HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) is a Federal program that requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally are keptproperly confidential. HIPAA gives you, the patient, the right to understand and control how your personal health information (PHI) is used. HIPAA provides penalties for covered entities that misuse personal health information.

We may use and disclose your medical records for treatment, payment, and health care operations.

• Treatment means providing, coordinating, or managing healthcare and related services by one or more healthcare providers. An example of this is if you are referred to a primary care doctor or another specialist.
• Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collections activities, and utilization review. An example of this would include sending your insurance company a bill for your visit.
• Health Care Operations include the business aspects of running our practice, such as conducting quality assessments and improving activities, auditing functions, cost management analysis, and customer service. An example of this would be patient survey cards.

We may also be required or permitted to disclose your PHI without your written authorization, such as for law enforcement or other legitimate reasons. In all situations, we shall do our best to assure its continued confidentiality to the extent possible.

Substance use disorder treatment records received from programs subject to 42 CFR part 2, or testimony relaying the content of such records, shall not be used or disclosed in civil, criminal, administrative, or legislative proceedings against the individual unless based on written consent, or a court order after notice and an opportunity to be heard is provided to the individual or the holder of the record, as provided in 42 CFR part 2. A court order authorizing use or disclosure must be accompanied by a subpoena or other legal requirement compelling disclosure before the requested record is used or disclosed.

We may also create and distribute de-identified health information by removing all reference to individually identifiable information.

We may contact you, by phone or in writing, to provide appointment reminders or information about treatment alternatives or other health-related benefits and services, in addition to other fundraising communications, that may be of interest to you. You do have the right to “opt out” with respect to receiving fundraising communications from us.

The following use and disclosures of PHI will be made only pursuant to us receiving a written authorization from you:

• Most uses and disclosure of psychotherapy notes (these are not part of your medical record under HIPAA);
• Uses and disclosure of your PHI for marketing purposes, including subsidized treatment and health care operations;
• Disclosures that constitute a sale of PHI under HIPAA; and
• Other uses and disclosures not described in this notice.

You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your prior authorization.

You have the following rights with respect to your PHI.

• The right to request restrictions on certain uses and disclosures of PHI, including those related to disclosures of family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to honor a request restriction except in limited circumstances which we shall explain if you ask. If we do agree to the restriction, we must abide by it unless you agree in writing to remove it.
• The right to reasonable requests to receive confidential communications of Protected Health Information by alternative means or at alternative locations.
• The right to inspect and copy your PHI.
• The right to amend your PHI.
• The right to receive an accounting of disclosures of your PHI.
• The right to obtain a paper copy of this notice from us upon request.
• The right to be advised if your unprotected PHI is intentionally or unintentionally disclosed.

If you have paid for services “out of pocket”, in full and in advance, and you request that we not disclose PHI related solely to those services to a health plan, we will accommodate your request, except where we are required by law to make a disclosure.

We are required by law to maintain the privacy of your Protected Health Information and to provide you the notice of our legal duties and our privacy practice with respect to PHI. We are also required to notify affected individuals following a reach of unsecured PHI.

We are required to abide by the terms of the Notice of Privacy Practices and HIPAA Regulations currently in effect. We reserve the right to change the terms of our Notice of Privacy Practice and to make the new notice provision effective for all PHI that we maintain. We will post and you may request a written copy of the revised Notice of Privacy Practice from our office.

You have recourse if you feel that your privacy rights have been violated by our office. You have the right to file a formal, written complaint with our office and with the Department of Health and Human Services, Office of Civil Rights. We will not retaliate against you for filing a complaint.

If you have any questions regarding this HIPAA Notice of Privacy Practice, please contact us as provided above.

Effective Date (last updated): June 30, 2025